How to be a great manager

May 21, 2018

In a follow up to his podcast on leadership, Chris talks about the characteristics of a great manager and shares his top tips for ensuring that you and your systems are the best they can be.

What you’ll hear:
  • The key differences between management and leadership
  • The five systems that exist within a successful dental practice
  • The benefits of creating and individualising your own systems.
Who should listen:
  • Practice owners 
  • Practice managers
  • Members of the front desk team

How to be a great leader

May 7, 2018

Chris Barrow explains the differences between leadership and management and talks about the four key characteristics of a good leader.

What you’ll hear:
  • How having a clear and well thought through vision is vital to being a good leader
  • The benefits of sharing this vision with the team
  • The role your behaviour plays in the way your team respond to you.
Who should listen:
  • Those who want to display good leadership
  • Team leaders
  • Anyone who works closely with others.



How to gain an hour by delegating effectively

April 23, 2018

Feel like there aren’t enough hours in the day and your to do list is ever growing?  Ashley Latter shares his advice for mastering the art of delegation to give you back more hours in the day.  

What you will hear:
  • The advantages of delegating.
  • The reasons why we don’t delegate as much as we should do.
  • Simple but effective techniques that must be applied to ensure delegation works.
Who should listen:
  • Team managers and leaders looking for more hours in the day
  • Those who want to learn to delegate effectively
  • Anyone who feels like they don’t have enough hands to do all the work!

The importance of listening to your customers

April 9, 2018

What can happen if pushing the objectives of the practice take priority over listening to what the patients want? Les Jones explains….


What you’ll hear:

  • How your team are your brand as far as the customer is concerned.
  • The dangers of not listening to and understanding your patients’ needs.
  • The extended impact one instance of poor customer service can have.


Who should listen:

  • Practice owners and Mangers.
  • Team leaders.
  • Anyone responsible for staff training.

How to avoid your Lawyer

April 2, 2018

Thomas Coates discusses the measures you should take to ensure that you don’t find yourself in costly disputes with business partners, staff and even family members. He talks about how putting legal agreements in place right from the start is vital and can save headaches, heartache and cost in the long run.

What you will hear today:
  • Details of legal agreements you should implement to prevent disputes with business partners or employees.
  • Steps you should take to protect the goodwill of your practice.
  • Advice to ensure the continued smooth running of your practice in the event or your death or serious illness.
Who should listen:
  • Dentists considering buying a practice.
  • Dentists working within a family owned practice.
  • Anyone in a business partnership.

Tips on how to effectively sell your membership plan

March 26, 2018

Ashley covers all the important things you need to think about when promoting your plan. He explains the importance of ensuring your whole team is clear why you have a plan. He covers what they need to know with regards to the advantages to the business, the team and the patients, and how it fits into your vision for the practice as a whole.

What you'll hear today:
  • Important things to consider when you’re selling a plan
  • The most common mistakes that teams make when they present the plan
  • Tips for ensuring that patients remain on a plan
  • The long term benefits to a practice from having a plan in place

Nicki Rowland explains how to be a good leader and how to evidence this in a CQC inspection.

March 19, 2018

In this episode of bodcast Nicki Rowland looks at why leadership in your dental practice is more important than ever. As the CQC will be focusing heavily on the Well-led KLOE in 2018, the requirement to demonstrate great leadership is in the spotlight. Nicki offers advice about the best way to approach being a good leader to benefit your practice and how you can evidence this in an inspection.

What you will hear today:
  • Why leadership is currently under the CQC spotlight
  • What good leadership looks like and how to achieve it
  • How leadership is key to the success of your practice
  • Details of the evidence the CQC wants to see to demonstrate good leadership in your practice

Advice for preparing to grow your business with Carol Groombridge

March 12, 2018

Carol draws on more than 10 years of experience as a dental consultant to share her top tips for preparing your dental practice if you are planning to grow. She talks about all the things to consider before you go for growth, the importance of having a clear plan and reasons why involving the team can be instrumental to your success.

What you will hear today:
  • How to ensure you have a solid business foundation to build upon
  • The importance of having a strong vision for the future
  • How and why you should involve the practice team
  • Simple ways to keep a plan on track as it progresses

Discussing CSR with Mark Topley

March 5, 2018

Mark talks to Nigel Jones about why CSR should be a fundamental part of every business and dispels the myth that it is only relevant to big corporations. He explains how focusing on CSR within your practice can increase both patient and team engagement, the positive impact it can have on your business as a whole and how to begin forming a CSR policy.

What you’ll hear today:

  • How CSR can be applied in a dental practice
  • Where to begin when considering CSR
  • The numerous benefits to your practice
  • The positive effect CSR can have on your team

Jasmine discusses what her generation think the future of dentistry looks like

February 26, 2018

Dental foundation trainee, Jasmine Lobo shares her thoughts on how the reality of working in dentistry compares to her expectations before graduation. She talks about the choices faced by young dentists when it comes to planning for the future and touches on the way her peer group feel about working within the NHS.

What you will hear today:
  • The main challenges faced by a new graduate when entering general practice
  • Jasmine’s thoughts on younger dentists taking a specialist or secondary care route
  • The importance young dentists place on work life balance
  • The factors effecting young dentists career paths to practice ownership.